Start your IT career in a modern workplace where you help colleagues stay productive by solving tech problems and supporting their daily work. If you enjoy learning quickly and making technology work for people, this role is a great fit for you.
Deine Aufgaben
- Provide fast and solution-focused end user support by phone, email, chat, and in person
- Take ownership of incidents, problems, and service requests from start to finish using tools like ServiceNow
- Work closely with other IT teams to resolve complex technical issues
- Create clear documentation, including fixes and how-to guides, to help others and improve knowledge sharing
- Install, configure, and troubleshoot operating systems, applications, and peripheral devices
Was du mitbringst
- Education in Information Technology (such as apprenticeship, HF, or FH) with hands-on experience in end user support
- Experience supporting Microsoft 365 applications
- Familiarity with IT support tools; knowledge of Active Directory, Intune, SCCM, Citrix, Exchange, Jira, and Confluence is a plus
- Valid driving license and willingness to travel to regional airports occasionally
- Ability to understand technical issues from a user perspective and explain them clearly to non-technical users
- Strong problem-solving skills and a systematic approach to finding solutions
- German and English skills for clear and reliable communication in a professional environment
Was wir dir bieten
- Flexible working options, depending on the role
- Competitive salary with attractive working conditions and many fringe benefits
- Access to a wide range of training opportunities for growth and development
- Inclusive and diverse team culture
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Über uns
Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from over 30 nations, Skyguide values teamwork, innovation, ownership, and creating customer value. The company supports a strong safety and learning culture and offers a modern, inclusive workplace.