At Sunrise, you help shape the future by developing and overseeing customer loyalty programs that make a real difference. You use your experience and customer focus to create new ideas, improve customer experiences, and drive lasting satisfaction. If you enjoy working in a team where every voice counts and want to grow with us, this is your chance.
Deine Aufgaben
- Lead the planning and delivery of NPS market research, making sure go-to-market approaches are clear and rolled out well
- Collect, analyze, and use customer feedback and NPS insights to improve program offerings and fix pain points
- Manage customer loyalty programs, align them with business goals and customer needs, and define strategies for rewards, benefits, and lifecycle management (acquire, engage, retain)
- Monitor and report on program performance (ROI, CLV, key KPIs), turn insights into clear recommendations, and drive measurable improvements
- Work closely with different customer segments and teams to align loyalty initiatives with broader campaigns and ensure smooth execution across platforms
Was du mitbringst
- Bachelor's degree in Marketing, Business Administration, or a related field
- 5+ years of experience in loyalty, customer experience, or similar roles (preferably in telecom, ICT, or retail)
- Proven experience designing, managing, and optimizing successful loyalty programs
- Strong skills in B2B customer segmentation, behavioral analysis, and personalized engagement strategies
- Data-driven mindset with solid analytical skills and hands-on experience with analytics tools
- Excellent communication and interpersonal skills for managing and influencing stakeholders
- Strong project management skills with experience leading cross-functional initiatives
- Customer-focused, results-driven, and adaptable with a passion for innovation
- Familiarity with telecom products, omnichannel engagement, or CX/loyalty certifications is a plus
- Fluent in German and English; French or Italian is an advantage
Was wir dir bieten
- Work in a dynamic, multinational environment where every voice is heard
- Diversity and inclusion are part of our DNA
- Equal pay for equal work, proven by Swiss LGBTI label and Fair-ON-Pay Advanced certification
- Opportunities to grow and shape the future together
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Über uns
Sunrise is a leading telecom company in Switzerland, known for its innovative spirit and inclusive culture. We value teamwork, diversity, and continuous growth, making it a great place for you to develop your skills and make an impact.